TERMS & CONDITIONS 

1. Acceptance of Terms

By accessing, registering, or using this platform, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the platform.

2. Platform Purpose

This platform operates as a B2B marketplace and business directory connecting vendors, manufacturers, distributors, and buyers.

3. User Eligibility

Users must:

  • Be at least 18 years old

  • Provide accurate, current, and complete business information

  • Have legal authority to represent the company they register

We reserve the right to verify business details before approval.

4. Vendor Responsibilities

Vendors are solely responsible for:

  • Accuracy of product descriptions, pricing, and availability

  • Compliance with local and international trade laws

  • Product quality, delivery, warranties, and after-sales service

  • Handling customer inquiries and disputes

The platform does not guarantee sales or partnerships.

5. Buyer Responsibilities

Buyers are responsible for:

  • Conducting due diligence before engaging vendors

  • Verifying product specifications and certifications

  • All payments, logistics, and agreements made with vendors

6. Membership Fees & Payments

  • Vendor membership fees are fixed and non-refundable

  • Fees grant platform access and visibility only

  • Payment does not guarantee leads, sales, or contracts

The platform may revise pricing with prior notice.

7. Advertising & Featured Listings

  • Advertising placements are limited and subject to availability

  • The platform reserves the right to approve or reject advertisements

  • Advertising fees are non-refundable once published

8. Content & Intellectual Property

All platform content, including logos, text, layout, and design, is the property of the platform unless otherwise stated.

Vendors retain ownership of their uploaded content but grant the platform a non-exclusive right to display, promote, and market it.

9. Prohibited Activities

Users must not:

  • Provide false or misleading information

  • Upload illegal, offensive, or infringing content

  • Use the platform for fraudulent or unethical activities

  • Attempt to bypass platform security or policies

Violation may result in suspension or permanent removal.

10. Verification & Badging

Verification badges are granted at the platform’s discretion and may be revoked if information becomes inaccurate or misleading.

11. Limitation of Liability

The platform shall not be liable for:

  • Losses, damages, or disputes arising between buyers and vendors

  • Delays, product defects, or non-performance by vendors

  • Indirect, incidental, or consequential damages

Use of the platform is at your own risk.

12. Indemnification

Users agree to indemnify and hold the platform harmless from any claims, damages, or legal costs arising from misuse of the platform or breach of these terms.

13. Suspension & Termination

The platform reserves the right to:

  • Suspend or terminate accounts without notice

  • Remove content that violates these terms

  • Restrict access to maintain platform integrity

14. Privacy

Use of the platform is also governed by our Privacy Policy, which outlines how personal data is collected and used.

15. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Kenya.

17. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us via the official platform communication channels.

PRIVACY POLICY

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and business information when you use our platform.

2. Information We Collect

We may collect the following information:

  • Full name

  • Email address and phone number

  • Company name and business details

  • Country, city, and location

  • Any information submitted during registration or inquiries

3. How We Use Your Information

Your information is used to:

  • Create and manage user and vendor accounts

  • Display vendor profiles and listings

  • Communicate platform updates and service information

  • Improve platform performance and user experience

  • Verify vendor authenticity

4. Data Sharing

We do not sell or rent your personal information.

Information may only be shared:

  • To comply with legal obligations

  • To protect platform rights and security

  • With service providers strictly for platform functionality

5. Data Security

We take reasonable measures to protect user information from unauthorized access, misuse, or disclosure. However, no online system is 100% secure.

6. Cookies

The platform may use cookies to enhance user experience, analyze traffic, and improve functionality. Users may disable cookies through their browser settings.

7. User Rights

Users may:

  • Request access to their personal information

  • Request correction of inaccurate data

  • Request account deactivation

8. Third-Party Links

The platform may contain links to third-party websites. We are not responsible for their privacy practices.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of changes.

10. Contact

For privacy-related concerns, contact us through official platform channels.

RETURN & REFUND POLICY

1. No Refund Policy

All payments made to the platform are final and non-refundable.

Once a membership, listing, advertising slot, or any paid service is activated, no refunds, cancellations, or reversals will be issued under any circumstances.

2. Membership Fees

Vendor membership fees grant access to platform features and visibility only.
They do not guarantee leads, sales, partnerships, or business outcomes.

3. Advertising & Featured Listings

Payments for advertising, featured listings, or promotional placements are non-refundable once published or scheduled.

4. Vendor & Buyer Transactions

The platform does not process product payments between buyers and vendors.
Any refunds, disputes, or cancellations related to products or services are the sole responsibility of the vendor and buyer involved.

5. Exceptions

No exceptions will be made unless required by applicable law.

6. Agreement

By making a payment on the platform, you acknowledge that you have read, understood, and agreed to this Return and Refund policy.